Shipping Policy

Highmark Products ships orders from our shop near Weyburn, Saskatchewan. Many of our products are made to order, so please keep in mind that production time and shipping time are separate.

Shipping Within Canada

We currently ship within Canada only.

Shipping rates and available delivery options are calculated at checkout based on your order and delivery location. Rates may vary depending on the size, weight and destination of your shipment.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please note that carrier delivery estimates begin after your order has been completed and shipped and do not include production time.

Production & Processing Times

Production times vary depending on the product, customization and current order volume. Any estimated production times shown on our website are provided as a guideline and are not guaranteed.

For custom products requiring design approval, production begins after the final proof has been approved.

If you require an order by a specific date, please contact us before placing your order so we can confirm whether your timeline can be accommodated.

Local Pickup

Local pickup is available at our shop near Weyburn, Saskatchewan at no charge.

We will contact you when your order is complete and ready for pickup. Please wait until you have received confirmation before coming to the shop.

Pickup instructions and our location will be provided once your order is ready.

Oversized & Heavy Items

Some products, including certain fire pits, fire rings and other oversized or heavy items, may require special shipping or freight arrangements.

If shipping cannot be calculated automatically at checkout for your order or destination, please contact us for a shipping quote.

Additional freight, oversized-item or remote-delivery charges may apply.

Shipping Delays

We do our best to provide accurate production and delivery estimates; however, delays can occasionally occur due to weather, carrier disruptions, peak shipping periods or other circumstances outside our control.

Once an order has been transferred to the shipping carrier, delivery timelines are subject to the carrier's operations and cannot be guaranteed by Highmark Products.

If your shipment appears to be significantly delayed, please contact us and we will assist where possible.

Damaged Shipments

Please inspect your order promptly after delivery.

Shipping damage must be reported to Highmark Products within three (3) business days of delivery.

If your order arrives damaged, please contact us with your order number and clear photos showing:

• the damaged product;
• the exterior and interior packaging;
• the shipping label; and
• any visible damage to the box or packaging.

Please keep all original packaging and shipping materials until the issue has been resolved. The shipping carrier may require the packaging, photographs or additional information when reviewing a damage claim.

Reports received more than three business days after delivery may not be eligible for a shipping damage claim.

Lost or Missing Shipments

If your tracking information shows that your order has been delivered but you cannot locate it, please first check around the delivery location and with other members of your household.

If the shipment is still missing, contact the shipping carrier and Highmark Products so the shipment can be investigated.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We will make every reasonable effort to correct the information before shipment, but changes may not be possible once an order has shipped.

Additional shipping costs resulting from an incorrect or incomplete address, refused shipment or a package returned to us as undeliverable may be the responsibility of the customer.

Questions About Shipping

If you have questions about shipping, delivery timelines, local pickup or whether a particular product can be shipped to your location, please contact us before placing your order and someone from our team will be happy to help.